FAQ (Frequently Asked Question)
How to order?
1.If you want to be our dealer or wholesale.
We are very happy you enjoyed our products and would be happy to distribute and sales them. As long as we accept minimum orders 200 pieces each Model! Even if you order a few models, we are very happy acceptance, you can pick your favorite models, send order inquiries to us through the online customer system or email, within 24 hours we will get back to you all the information including price, date of manufacture, shipping cost and ect.
2.Customization
Customized stainless steel jewelry and brass jewellery is our strength, the United States, Europe and Middle East large chain brand/ stores we have to provide customized, you can give us a sample, a design, or just an idea, all can customize the outstanding quality products. The production to us will be an extremely enjoyable process. We offer our customers confidential, exclusive custom products will never appear on our website and any of our promotional materials, will not be sold to any other customers.
How to choose?
Each product page has a “Make an inquiry” and the top has a “online inquiry”, If you like this product, press the "Make an inquiry”, please fill the information and click submit, your query will be sent directly to us, we will reply you within 24 hours.
What is the MOQ?
Our normal MOQ=200pcs/ pairs.
Delivery time:
Normally, the sampling time is 7~10 days, mass production delivery time 25~ 30 days.
Shipping:
We use sea freight and air freight, we cooperate with some big forwarder company. We use the most is express for the small orders, we with three major international transportation company DHL, UPS, FedEx has a good working relationship. We have a good discount from them, provide customers with safe and efficient transport at the same time, and also save a lot of transportation expenses for customers.
Warranty:
We provide 1 year quality guarantee for all the stainless steel jewelry.
When non-human damage, we offer returns, replacement services, provide strong support to you.
Online Service:
Any questions of our company or products, please contact us info@coldjewellery.com or at 86-18938686212, it will be more rapid contact us at Beijing time 9:00-18:00.
